FAQ
Frequently asked questions
How Olevrix works, what it costs and what to expect. Don't see your question? Ask us.
What happens when I miss a call?
When a call to your business goes unanswered, Olevrix sends the caller a text on behalf of your business in under 60 seconds. The text acknowledges the missed call and asks how it can help. From there, a short SMS conversation collects the job details and the lead goes to your team.
How fast does Olevrix respond?
Missed-call text-backs go out in under 60 seconds. Website-form leads get a reply right after they're submitted.
What information does the AI collect?
The issue the customer needs help with, the service address and how urgent the job is. The intake questions are configured for your business during onboarding.
Does it work after hours?
Yes. Missed-call text-back and website lead response run 24/7, including nights, weekends and holidays. Pro also adds after-hours AI call answering when that feature is released.
Does it replace my receptionist?
No. Olevrix covers the calls your team can't answer: when the line is busy, after hours or when everyone is on a job. Your people still talk to customers and book the work. Olevrix makes sure the customer isn't left waiting in the meantime.
How does website lead response work?
When someone submits a form on your website, Olevrix texts them right away, collects the same job details as a missed call and sends the lead to your team. It works 24/7.
How long does setup take?
You can be live in as little as 48 hours. Setup is a short questionnaire, phone and forwarding setup, intake script configuration, a test call, and then go-live.
Is there a contract?
No long-term contract. Olevrix is billed month-to-month.
What does the setup fee cover?
The one-time $497 setup fee covers onboarding: configuring your phone number and call forwarding, writing your intake script, connecting your website form, setting up the hand-off to your team and running a live test. The setup fee is waived for our first 10 pilot customers.
What's included in Core?
Core ($397/month) includes missed-call text-back in under 60 seconds, AI SMS intake (issue, address and urgency), hand-off to your dispatcher, instant website-form lead response, 24/7 response, a daily lead digest and a monthly ROI report.
What's included in Pro?
Pro ($697/month) includes everything in Core, plus automated review requests after completed jobs and after-hours AI call answering when that feature is released.
How does the guarantee work?
If Olevrix doesn't recover at least 3 missed-call conversations during your first 30 days, your second month is free. A recovered conversation is counted from our logs, and the guarantee is applied automatically. It is not a revenue guarantee.
Can I cancel?
Yes. Service is month-to-month so you can cancel at any time.
How does the AI hand leads to my team?
When the intake conversation is complete, Olevrix sends a lead summary (name, number, issue, address and urgency) to the person or people you choose during onboarding, usually your dispatcher or office. They follow up directly with the customer. Every conversation also appears in your daily lead digest.
Do I have to sit through a sales call?
No. You can try Olevrix yourself: call our demo line, hang up, and you'll get the same text-back and intake conversation your customers would. If you like it, you can sign up without talking to anyone.
Can I talk to a person?
Yes. Send us a message through the contact page and a person will reply by email.
Is Olevrix available outside plumbing and HVAC?
Olevrix is built first for residential plumbing and HVAC contractors, and the intake scripts are designed around those jobs. The same system can work for other home-service businesses that depend on inbound calls. If you're in a different trade, get in touch and we'll tell you honestly whether it's a good fit.
Still have questions?
The fastest way to get answers is to try it. Call the demo line and see exactly what your callers would get.